Exchange Policy

At OKS Apparel, your satisfaction is at the heart of everything we do. If you wish to exchange your leather jacket for a different size, color, or style, we offer a seamless and hassle-free exchange process, designed to make your shopping experience as premium as our craftsmanship.

Exchange Eligibility

At OKS Apparel, we aim to ensure every piece fits just right. If you’re not completely satisfied with your purchase, you may request an exchange under the following conditions:

Timeframe:

Exchange requests must be submitted within 30 days of receiving your order.

Item Condition:

To qualify for an exchange, your jacket must meet the following criteria:

• Unused, unworn, and unwashed
• All original tags and labels still attached
• Returned in its original packaging and protective wrap

Items Not Eligible for Exchange:

• Customized or personalized jackets, unless delivered defective
• Clearance or final-sale items, which are non-exchangeable

How to Exchange an Item

We’ve kept our exchange process simple and customer-friendly to make sure your experience with OKS Apparel stays seamless.

Step 1: Contact Us

Reach out to our team via email at support@oksapparel.com or call us at +1 (845) 380-0253. Please include your order number and the reason for the exchange (size, color, or style change).

Step 2: Approval & Return Instructions

Once your exchange request is reviewed and approved, we’ll share detailed return instructions.

• Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect.

Step 3: Inspection & Shipping

After we receive and inspect your returned item:

• Your exchange will be processed promptly.
• A replacement jacket will be dispatched within 3 business days of approval.

Received a Defective or Wrong Item?

We take full responsibility for errors on our part. If your jacket is defective, damaged, or not what you ordered:

1. Notify us within 48 hours of receiving your item at support@oksapparel.com.
2. Attach clear photos of the issue for faster resolution.
3. Once approved, we’ll send you a prepaid return shipping label.
4. Your replacement jacket will be shipped at no extra cost once we receive the original item.

Important Exchange Notes – OKS Apparel

First-Time Size Exchange

We offer your first size exchange free of charge to ensure the perfect fit.

Availability

All exchanges are subject to item availability. If your requested item is out of stock, you’ll have the option to:

• Choose an alternative product, or
• Request a refund instead.

Exchange Conditions

We reserve the right to decline exchanges that do not comply with our return and exchange policy, including items that are worn, damaged, or missing original tags/packaging.

Return Shipping Label

Need help with a return label? Contact our support team and we’ll assist you in generating one.

Need Help? Contact Us

We’re here to assist you at every step:

• Email: support@oksapparel.com
• Phone: +1 (845) 380-0253
• Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Your satisfaction matters. We’re committed to making your exchange experience smooth, fair, and hassle-free.
Thank you for choosing OKS Apparel – where craftsmanship meets confidence.